How to book

Congratulations! If you have reached this page, you are just three steps away from booking a room adapted for your trip As you have seen, we are not a typical hotel booking site. On our website you have at your disposal an exclusive series of hotels where we can directly guarantee you the adapted room you need.

So… can’t I also book a standard room for my fellow travellers?

Sí, por supuesto. Si te interesa algo que no encuentras en la web ponte en contacto con nosotros y dinos en qué podemos ayudarte.

WHERE DO WE START? Tu reserva en 3 pasos:

  1. On the home page you can use the search engine to find the place you want to travel to. You will not find hotels in all locations as we work with a very specific list of accommodation. We offer our best guarantees
  2. Once you launch the search engine, the options that match or come close to your interest will appear. Click on one of them and you will have at your disposal all the necessary information, images and description of the room you are going to book, as well as the prices.
  3. Click on the Book button and fill in the information requested on the form. You will receive an confirmation email of your booking with a detailed information sheet about the accessibility of the room and the hotel.

Below you will find a list of frequently asked questions that may help you to answer them.

General questions.

How can I contact the reservatuadaptada.com team?

By telephone: On the home page, you can find a section where you can leave us your number. Within 24 working hours we will contact you. By email:by writing an email to info@reservatuadaptada.com

Can I get insurance for my booking?

Yes you can do it. Contact with reservas@reservatuadaptada.comindicating your booking number and we will offer you the one that best suits your needs.

What forms of payment do we accept at reservatuadapatada.com?

We accept Bizum, Paypal and Credit Card. When you are ready to make the payment, you will get all the information needed.

Do the prices include taxes and fees?

All taxes are included except for regional or local tourist taxes, which must be paid directly at the hotel.

Do I need to have an account to make a booking? What advantages does “My account” offer me?

Sign up will only take you a few minutes. To make reservations you must be registered at reservatuadaptada.com. In the section my account you will be able to:
  • Check your bookings at any time.
  • Print your confirmation, voucher or invoice at any time.
  • Easily request the cancellation or modification of your booking.
  • Rate at any time the bookings you have used, helping other customers.

Bookings and cancellations.

In whose name should I make the booking?

The booking must always be in the name of one of the persons who will be staying in the room.

When is the booking made?

Your booking will be completed once you finish the purchase process and receivethe booking confirmation.

How will I receive confirmation of my booking?

You will receive an email with the bookingconfirmation, the hotel voucher and a detailed accessibility sheet. You can also check your booking at any time via "My account". If you have any problem in the process or you do not receive the confirmation, the hotel voucher and the accessibility form, you can contact our team at reservas@reservatuadaptada.com.

What does my booking include?

It includes the stay in the room and dates of the reservation and the meal plan chosen. It includes the stay in the room and dates of the reservation and the meal plan chosen. Any other hotel services such as parking, spa, or other services such as entrance fees or excursions are not included. For additional services, please contact our team at reservas@reservatuadaptada.com.

Can I modify my booking?

Yes you can cancel your booking directly from "My account". If you have any problems or doubts in the process, you can contact our team at reservas@reservatuadaptada.com. Once you have completed the cancellation, you will receive an email confirming your cancellation.

Can I cancel my booking?

Yes you can cancel your booking directly from "My account". If you have any problems or doubts in the process, you can contact our team at reservas@reservatuadaptada.com. Once you have completed the cancellation, you will receive an email confirming your cancellation.

In case of cancellation, will I have to pay any costs?

Each hotel has its own cancellation policy which is indicated before booking and in the booking confirmation. Reservatuadaptada.com does not charge any additional management fees.

I have cancelled my booking, how and when will I receive a refund?

You will receive a refund within 72 hours of cancellation in the same payment method used for the booking: Bank card, Bizum or Paypal.

Information about hotels

What are the check-in and check-out times?

They will be indicated in the booking confirmation. Each hotel has its own regulations in this regard. However, as a general rule, check-in is from 14:00 hs and check-out is at 12:00 on the last day of the booking.

When is the booking made?

Your booking will be completed once you finish the purchase process and receivethe booking confirmation.

Any special needs or requests?

You can make them in the booking process itself in the special needssection. The confirmation of these requests/needs are subject to availability and acceptance by the accommodation (they do not depend on reservatuadaptada.com).

Can I travel with my pet?

In thehotel fileyou can check whether or not pets are allowed.

Can I ask for a crib?

The request for a cot must be made during the booking process in the special needs section.

What does diet include?

Full pension. Includes accommodation and all meals: breakfast, lunch and dinner. As a general rule, drinks are not included.
Half pension. Includes accommodation, breakfast and lunch or dinner (In some hotels you can choose between lunch or dinner and others will require one of the two meals). As a general rule, drinks are not included.
Bed and Breakfast. Includes accommodation and breakfast.

What documents do I need to present at the hotel reception?

You will need to present the hotel voucher that you will receive by email with your booking confirmation.

Can we help you?

  • 24 hour customer service
  • Find answers in Frequently Asked Questions
  • If you have not found your answer, contact us and we call you back within 24 hours
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